Junior IT Analyst / IT Operations Support

‹ Retour

Vos missions

Great assignments await you with our key account clients in rich and varied environments

We are looking for a driven Junior IT Analyst / IT Operations Support profile able to support IT initiatives end-to-end within an Agile/DevOps environment.
The role combines functional analysis, operational support, governance coordination, and process automation initiatives.

The consultant will support stakeholders in structuring analyses, translating business needs into clear and testable functional requirements, and guiding them through governance processes including legal, compliance, and architecture validations.

The position requires strong analytical capabilities, stakeholder management maturity, and a solid affinity with IT operations and troubleshooting. The consultant will work within a multidisciplinary feature team and collaborate closely with business departments, enterprise architecture, operations, QA, and central IT teams.

The environment includes application changes, integrations, APIs, data flows, incident management, and workflow automation initiatives involving tools such as N8N and agentic AI.

Your missions:

Support IT initiatives from analysis to delivery in an Agile/DevOps environment.
Gather, structure, refine, and document functional requirements and acceptance criteria.
Translate business needs into clear user stories and functional specifications.
Analyze current and target processes, systems interactions, interfaces, and data flows.
Coordinate governance activities related to legal, compliance, and architecture reviews.
Prepare mandatory documentation, templates, and follow up on approvals.
Collaborate with engineering, QA, operations, and business stakeholders to ensure efficient and high-quality delivery.
Provide second-line incident support and contribute to sustainable issue resolution.
Perform root-cause analysis and coordinate corrective and preventive actions.
Contribute to agile ceremonies and continuous improvement initiatives.
Support workflow automation and AI-driven process initiatives.
Assess feasibility, dependencies, risks, and integration patterns for automation use cases.

Your activities:

Conduct functional and technical analyses for applications, integrations, data flows, and change requests.
Model business processes and information flows (including BPMN-oriented approaches).
Define detailed functional requirements and acceptance criteria.
Document specifications and maintain project documentation in Jira and Confluence.
Analyze interfaces, APIs, and system dependencies.
Coordinate with stakeholders to clarify priorities and business expectations.
Prepare governance inputs for architecture boards and compliance/legal reviews.
Follow up governance approvals and ensure required standards are respected.
Investigate incidents and perform second-line troubleshooting activities.
Identify root causes and coordinate resolution with technical teams.
Document corrective actions and preventive measures.
Participate in sprint ceremonies, backlog refinement, and agile team collaboration.
Support automation initiatives using workflow automation tools and AI-related solutions.
Evaluate API usage, integration constraints, risks, and technical dependencies.

You have the following skills:

Functional & Analytical Skills

Strong analytical and conceptual thinking.
Experience in functional analysis and requirements engineering.
Ability to structure and document business needs clearly.
Experience defining user stories and acceptance criteria.
Process modeling knowledge (BPMN is a plus).
Understanding of systems interactions, interfaces, and data flows.
Awareness of non-functional requirements.

Technical Knowledge

Basic understanding of integrations and APIs (REST/SOAP).
Knowledge of SDLC and Agile/DevOps methodologies.
Familiarity with Jira and Confluence.
Affinity with IT operations, troubleshooting, and incident management.
Root-cause analysis mindset.
Interest in workflow automation tools such as N8N.
Interest in AI and agentic AI integrations.
Basic knowledge of Git and CI/CD concepts is a plus.
Understanding of logging, monitoring, and data modeling is appreciated.
ITIL knowledge is considered a plus.

Soft Skills

Strong stakeholder management and communication skills.
Ability to structure discussions and clarify priorities.
Professional maturity despite junior experience level.
Solution-oriented mindset.
Ability to maintain oversight across a complex IT landscape.
Collaborative and team-oriented attitude.

Experience & Languages

1 to 3 years of experience in a functional analysis-oriented role.
Experience in regulated environments or financial services is a plus.
Fluent in Dutch and English, both written and spoken.

Working Environment

Multidisciplinary feature team environment.
Collaboration with business departments, enterprise architecture, and central IT teams.
Hybrid working model with partial home office possible.

Votre profil

You have at least 1 year of professional experiences in IT
If you are at least fluent in FR/ENG or NL/ENG it’s best
You’re eager to learn, motivated and curious
Let’s have a chat !

Advantages

Hospitalization insurance (partner/children incl.)
Group insurance
Dental insurance (partner/children included)
20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
Representation fee net per month.
Internet fee of € 40 per month.
Company car with national fuel card OR Public transport reimbursed OR mobility package.
Daily fee of 5.50€ net /day provided.
Subscription GSM unlimited calls for Belgium (ITS subscription)
Training plan (e-learning - certification at ITS charge)

Extra advantages:

Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
Regular follow-up (every 3 to 6months depending on your needs/will)
Regular teambuilding to meet-up and have fun (every 3 months more or less)
Flexibility and trust
Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
Co-optation system because sharing is caring!

Processus de recrutement

1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
Package proposal so we all agree beforehand.
Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

En ligne depuis le 21.05.2026

Bornem

CDI

Entité : ITS Group Benelux

Anglais
Néerlandais

Expérience < 3 ans

Fonction managériale : Non

Mobilité : Non

Mode de poste : Hybride (site/télétravail)

Salaire : Salary conform your experience & skills

Réf. VO0312

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.

Find out more: www.itsgroup.com

Les postes à pourvoir

Publié le 05.06.2026

Business Transformation Analyst

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

Analyste Fonctionnel Services Marchés

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

Back-end C# .NET Developer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

Junior Project Manager Business

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

IT Governance & SaaS Coordination Officer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Program Manager Business

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Security Engineer / Security projectmanager

localisation Aartselaar

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

ICT Project Manager – Expert

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Business Analyst

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Appel à candidatures : POEI en Cybersécurité

localisation Puteaux

contrat CDI

entite ITS Group

Publié le 02.06.2026

Ingénieur de production Openshift

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 02.06.2026

Ingénieur Cloud DevOps expérimenté – Secteur Bancaire (BPM044552)

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 02.06.2026

ingénieur de Production DevOps H/F

localisation Montreuil

contrat CDI

entite Bu Banque Finance

Publié le 01.06.2026

Architecte technique Openshift

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 01.06.2026

DBA Oracle EBS (E-Business Suite)

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 29.05.2026

Alternant Ingénieur d’Affaires IT (H/F)

localisation Toulouse

contrat Alternance

entite Agence Sud Ouest

Publié le 29.05.2026

Expert Citrix

localisation Noisiel

contrat CDI

entite Bu Banque Finance

Publié le 28.05.2026

Chef de Projet IT MOE h/f

localisation Lille

contrat CDI

entite Lille

Publié le 27.05.2026

Senior Program Manager Cloud Transition

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 27.05.2026

Senior Project Leader infrastructure

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 27.05.2026

IAM Senior Program Manager

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 27.05.2026

Ingénieur Cloud H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Ingénieur Systèmes H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Ingénieur(e) DevSecOps H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Ingénieur de Production H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Intégrateur DevOps H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Ingénieur(e) DevOps H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 27.05.2026

Ingénieur Infrastructure H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 21.05.2026

Expert DevOps Ansible - Infrastructure

localisation Nantes

contrat CDI

entite Nantes

Publié le 18.05.2026

Développeur back-end

localisation Lille

contrat CDI

entite Lille

Publié le 13.05.2026

IT Service Manager Expert

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 12.05.2026

Program Management Officer

localisation Schaerbeek

contrat CDI

entite ITS Group Benelux

Publié le 12.05.2026

Ingénieur DevOps SRE H/F

localisation Nantes

contrat CDI

entite Nantes

Publié le 11.05.2026

Net Backend developer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

Senior SCADA Software Engineer

localisation Linkebeek

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

Release Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

IT Project Manager

localisation Anderlecht

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

L3 Analyst & Detection Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

Senior IT Project Manager – SAP Technical Projects

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 11.05.2026

Information Security Officier

localisation Diegem

contrat CDI

entite ITS Group Benelux

Publié le 07.05.2026

IT Cybersecurity Program Manager

localisation Schaerbeek

contrat CDI

entite ITS Group Benelux

Publié le 07.05.2026

System Engineer Virtualization

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 28.04.2026

Développeur Full Stack h/f

localisation Lille

contrat CDI

entite Lille

Publié le 28.04.2026

Technical Support Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 28.04.2026

Solution Architect

localisation Antwerpen

contrat CDI

entite ITS Group Benelux

Publié le 27.04.2026

Senior System engineer

localisation Aartselaar

contrat CDI

entite ITS Group Benelux

Publié le 27.04.2026

Infrastructure Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 27.04.2026

Senior Infrastructure & Security Project Manager

localisation Couillet

contrat CDD

entite ITS Group Benelux

Publié le 27.04.2026

Cyber Security Risk Expert

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 21.04.2026

Business Developer & Sales Support - Alternance (H/F)

localisation Boulogne-Billancourt

contrat Alternance

entite Agence Sud Ouest

Publié le 20.04.2026

Junior NOC engineer

localisation Etterbeek

contrat CDI

entite ITS Group Benelux

Publié le 20.04.2026

Network Security Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 20.04.2026

Junior Security Analyst

localisation Melle

contrat CDI

entite ITS Group Benelux

Publié le 13.04.2026

Test Analyst Health Care

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 13.04.2026

Network Security Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 13.04.2026

Operational Security Engineer - Senior

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 13.04.2026

Senior Infrastructure Engineer

localisation Diegem

contrat CDI

entite ITS Group Benelux

Publié le 13.04.2026

Senior Security Engineer

localisation Diegem

contrat CDD

entite ITS Group Benelux

Publié le 07.04.2026

Senior Network Engineer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.04.2026

DBA Oracle et PostgreSQL ou SQL server

localisation Boulogne-Billancourt

contrat CDI

entite Bu Banque Finance

Publié le 05.04.2026

Expert Linux Redhat Satellite

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 05.04.2026

Expert Flux CFT et Secure Transport

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 30.03.2026

Penetration and intrusion testing expert

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 25.03.2026

Ingénieur Réseaux (H/F)

localisation Bordeaux

contrat CDI

entite Agence Sud Ouest

Publié le 25.03.2026

Ingénieur Cloud

localisation Bordeaux

contrat CDI

entite Agence Sud Ouest

Publié le 25.03.2026

Architecte Cloud AWS

localisation Bordeaux

contrat CDI

entite Agence Sud Ouest

Publié le 18.03.2026

Coordination sécurité

localisation Paris

contrat CDI

entite ITS Eugena

Publié le 13.03.2026

DBA Production MYSQL N3

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 26.02.2026

ingénieur Réseaux et Sécurité H/F

localisation Noisiel

contrat CDI

entite Bu Banque Finance

Publié le 25.02.2026

DBA MongDB NoSQL

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 25.02.2026

ingénieur de Production DevOps H/F

localisation Montreuil

contrat CDI

entite Bu Banque Finance

Publié le 11.02.2026

Ingénieur Système DevOps (H/F)

localisation Boulogne-Billancourt

contrat CDI

entite ITS Integra

Publié le 11.02.2026

Service Delivery Manager

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 10.02.2026

Service Delivery Manager

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 30.01.2026

ingénieur Développement Kubernetes

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 23.01.2026

Expert infra middleware Cognos BCN8770

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 01.01.2026

Ingénieur Sauvegarde Networker

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 23.12.2025

Administrateur bases de données (H/F)

localisation Montpellier

contrat CDI

entite Agence Sud Ouest

Publié le 10.10.2025

Expert réseaux et sécurité

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 04.07.2025

Ingénieur SysOps H/F

localisation Paris

contrat CDI

entite Bu Energie

Publié le 27.05.2026

Chef de projet infrastructure et Cloud Public

localisation Paris

contrat CDI

entite Bu Energie

Publié le 27.05.2026

Ingénieur DevOps

localisation Paris

contrat CDI

entite Bu Energie

Publié le 01.09.2025

ingénieur SysOps

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 01.09.2025

ingénieur DevOps

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 09.10.2025

Ingénieur sécurité réseau

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 05.01.2026

Ingénieur réseau h/f

localisation Lille

contrat CDI

entite Lille

Publié le 05.01.2026

Chef de projet Infrastructure h/f

localisation Lille

contrat CDI

entite Lille

Publié le 05.01.2026

Ingénieur Système Linux h/f

localisation Lille

contrat CDI

entite Lille

Publié le 05.01.2026

Ingenieur DevOps h/f

localisation Strasbourg

contrat CDI

entite Lille

Publié le 05.01.2026

Ingenieur DevOps h/f

localisation Lille

contrat CDI

entite Lille

Publié le 05.01.2026

Ingénieur de production DevOps h/f

localisation Nancy

contrat CDI

entite Lille

Publié le 02.03.2026

Service Reliability Engineer

localisation Montreuil

contrat CDI

entite Bu Banque Finance

Publié le 09.02.2026

incident Manager

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 26.01.2026

Expert Windows/VMware

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 01.04.2026

Chef de projet infrastructure

localisation Noisiel

contrat CDI

entite Bu Banque Finance

Publié le 25.02.2026

Architecte Solutions Avant-Vente H/F

localisation Boulogne-Billancourt

contrat CDI

entite ITS Integra

Publié le 09.03.2026

Citrix System Engineer - Group Server Team Windows

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 06.04.2026

Expert Middleware et DevOps

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 23.03.2026

un ingénieur DataOps

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 30.03.2026

Architecte Stockage NAS N3

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 30.03.2026

ingénieur NetDevOps

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 27.04.2026

ingénieur Réseaux Data Center

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 27.04.2026

Administrateur OPENSHIFT

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 27.04.2026

Expert Supervision ZABBIX

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 01.06.2026

Administrateur Webmethod et Linux

localisation Villejuif

contrat CDI

entite Bu Banque Finance

Publié le 18.05.2026

ingénieur réseaux physiques

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 11.05.2026

Auditeur ISO 17025

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 28.05.2026

Expert DLP Copilot

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 28.05.2026

Adjoint du Head of IT Architecture

localisation Gosselies

contrat CDI

entite ITS Group Benelux

Publié le 01.06.2026

Ingénieur Métrologie Réseaux

localisation Nanterre

contrat CDI

entite Bu Energie

Publié le 01.06.2026

Senior Project Manager Officer

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Digital Business Analyst

localisation Namur

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Business Manager

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 04.06.2026

Office Manager

localisation Bruxelles

contrat CDD

entite ITS Group Benelux

Publié le 05.06.2026

Ingénieur Virtualisation

localisation Lyon

contrat CDI

entite Lyon

Publié le 05.06.2026

Functionnal Analyst

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

Architecte IT infrastructure Senior

localisation Bruxelles

contrat CDI

entite ITS Group Benelux

Publié le 05.06.2026

Ingénieur Systèmes Virtualisation

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 05.06.2026

Ingénieur de Production / DevOps (IOPS)

localisation Montreuil

contrat CDI

entite Bu Banque Finance

Publié le 05.06.2026

Ingénieur Cloud DevOps

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 05.06.2026

Ingénieur Réseau & Sécurité N3

localisation Guyancourt

contrat CDI

entite Bu Banque Finance

Publié le 05.06.2026

Business Analyst SAP

localisation Liège

contrat CDI

entite ITS Group Benelux

Publié le 27.01.2026

Ingénieur Système Windows

localisation Paris

contrat CDI

entite Bu Banque Finance

Publié le 04.06.2026

Ingénieur DevOps H/F

localisation Noisy-le-Grand

contrat CDI

entite Bu Industrie & Services

Publié le 21.05.2026

Ingénieur DataOps

localisation Nantes

contrat CDI

entite Nantes

Publié le 27.05.2026

Pilote d'Exploitation cybersécurité

localisation Nantes

contrat CDI

entite Nantes

Publié le 29.05.2026

Lead développeur Java/React

localisation Nantes

contrat CDI

entite Nantes

Publié le 20.05.2026

Ingénieur système Linux H/F

localisation Saint-Denis

contrat CDI

entite Bu Industrie & Services

Publié le 27.05.2026

Ingénieur système et automatisation

localisation Ancenis

contrat Sous-Traitant

entite Nantes

Publié le 29.05.2026

Incident Manager

localisation Nantes

contrat CDI

entite Nantes

Publié le 06.05.2026

Ingénieur réseau et sécurité Workplace

localisation Nantes

contrat CDI

entite Nantes

Publié le 30.11.2025

Expert Elastic

localisation Paris

contrat CDI

entite Blue Trusty

Publié le 01.06.2026

Architecte Cloud

localisation Issy-les-Moulineaux

contrat CDI

entite Bu Energie

Publié le 05.06.2026

Data Engineer

localisation Nanterre

contrat CDI

entite Bu Energie

Publié le 06.05.2026

Intégrateur DevOps (H/F)

localisation Bordeaux

contrat CDI

entite Agence Sud Ouest

Publié le 29.05.2026

Administrateur Expert Zabbix

localisation Nantes

contrat CDI

entite Nantes

Publié le 19.05.2026

Ingénieur(e) Cloud & DevOps H/F

localisation Lyon

contrat CDI

entite Lyon

Publié le 01.06.2026

Ingénieur de production DevOps

localisation Boulogne-Billancourt

contrat CDI

entite Bu Energie